Refund policy
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@fuzedlabs.com. Please note that returns will need to be sent to the following address:
PO Box 623 301 Mission Dr., NEW SMYRNA BEACH, FL, 32170, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at hello@fuzedlabs.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fuzedlabs.com.
Lost Packages or Missing Deliveries
It is the buyers responsibility to contact Fuzed Labs customer support first before making a credit card or payment claim with our payment processor. If the customer fails to contact our customer support, we have no way to help you as the customer and demonstrate our outstanding customer service abilities. Once we are contacted, we will give next steps to finding your package, typically, we recommend contacting your local USPS postmaster to begin an investigation into missing packages once you've reached out to our support to notify us of any issues. Visiting your local Post Office, they are able to provide you, the buyer with GPS coordinates of the packages drop-off destination to confirm the package was delivered to the buyer. Only once USPS conducts a full missing package investigation and provides investigation results, are we able to begin processing a refund or order replacement.